Accepting Feedback
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Learning Objectives
- 1Distinguish helpful responses to feedback from unhelpful responses
- 2Explain why accepting feedback with an open mind helps you grow
- 3Apply the STAR method when receiving feedback
Mini Lesson
Feedback is information from someone else about how you are doing — what is working, what could be better, and how to improve. Feedback is not an attack on you as a person. It is about your work or behavior, and it is one of the fastest ways to grow. The key is how you receive it.
Helpful responses to feedback
- Listen without interrupting — let the person finish before you respond.
- Say thank you — even if the feedback is hard to hear, acknowledging it is respectful.
- Ask a clarifying question — "Can you tell me more about what I could do differently?"
- Reflect and try again — use the feedback to make a specific change in your work or behavior.
Unhelpful responses to feedback
- Getting defensive — "That’s not fair — I worked really hard!" closes you off to learning.
- Making excuses — explaining why it was someone else’s fault instead of listening.
- Ignoring it — pretending you did not hear it or doing nothing differently.
- Attacking back — criticizing the person giving the feedback instead of considering what they said.
The STAR method for receiving feedback
- S — Stop what you are doing and give full attention.
- T — Think before you react — take a breath.
- A — Ask a clarifying question if needed.
- R — Reflect and decide one thing you will change.
Self-check: Think of a time you received feedback. Did you respond helpfully or unhelpfully? What would you do differently now?
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